CAREERS

at Trisports

Trisports, is a friendly family owned and managed business located in the centre of Letchworth Garden City. We are a successful, strongly established, adaptable independent bicycle store, known for our hospitality, experienced and enthusiastic service.

If you are seeking and value loyalty, stability, openness in a team that works together & support each other as a family... then contact us.

Sales Associates

We have a dedicated high quality, professional sales team that has built up a strong reputation for consistent personal customer service, product knowledge, and quality attention to detail.

You may not be in the retail or cycle industry at the present time but have a strong enthusiasm for Cycling. Plenty of in-store training will be provided.

Duties

Liaise with and carrying out directives given by the Shop Manager.
Sales associates must be kind and welcoming to everyone who walks through the door. Friendliness provides an essential basis to the sales process. Building a rapport with customers.
Good organisational skills - prioritise jobs, attention to detail. Following up on customer enquiries.
Preparing well written emails. (Training will be given).
Receiving and unpacking deliveries and keeping the storeroom tidy and organised. Liaising with the Shop Manager if you notice low stock levels.
Assisting with weekly and monthly section stock-takes.
Accurately working on a point-of-sale system and cashing up the till at the end of the shift.
Tidying and facing up the shop throughout the day and replenishing the displays as needed. Some vacuuming and dusting are required.
Assisting with the setting up of promotional displays.
Informing clients of promotions and recommending products.
Learning and updating knowledge of all the products in-store and the sales process. Keep upto date on a weekly basis with Trek online training.

Is this you?

The most important trait in a sales associate is an interest and desire in helping others. Trisports is geared towards making customers’ lives better through one product/service or another. A tremendous retail employee is interested in figuring out what a customer wants and how to get it to them.
Empathy to put yourself in the customers’ shoes & truly understand what they want. Empathy is the basis for amazing active listening skills
Good communication skills - the ability to explain to customers in a clear and non-patronising manner whilst giving advice and relevant key product details.
Patience is a crucial ingredient in excellent customer service skills.

Benefits

The salary is competitive and negotiable subject to experience, skills, and qualifications.
There will be potential for growth within the position along with long term prospects to develop your skills and knowledge and the chance of Brand led training courses.
28 days holiday per year that include bank holidays.
Pension scheme (Subject to a 3-month trial period).
We like our valued team to feel good about working with us by providing the very best staff discount scheme. (Subject to a 3-month trial period).
Working week is Tuesday to Saturday 9am – 5pm (Thursday 9am – 6pm) So you have Sunday & Monday off. At various times in the year overtime will be available. (Being retail, some flexibility is required, when closing the shop at the end of the day).

The important little things...

Staff room area with kettle, microwave, toaster, cutlery, and crockery. Staff W/C.
Tea, coffee & hot chocolate made and served by all members of staff including all managers and the business owner.

Workshop Technicians / Mechanics

We have a dedicated high quality, professional cycle workshop that has built up a strong reputation for consistent personal customer service, skilful repairs, and quality workmanship.

You may not be in the cycle industry at the present time but have a good mechanical knowledge of bicycles and a strong enthusiasm for cycling. A Cytech qualification would be advantageous.

Duties

Liaise with and carrying out directives given by the Workshop Manager.
Good organisational skills - prioritise jobs, maintain tidy workstation, keep paperwork in order.
Keep upto date on a weekly basis with Trek & Shimano online training.
Good communication skills - the ability to explain to customers the work that needs to be done in a clear and non-patronising manner and to give details of cost with accuracy. And update with any changes.
Occasional help on the shop floor could be required.
Maintain a clean and tidy workshop environment.
Works well as part of the overall shop team.

Is this you?

Do you have a mature nature with a good organisational ability; interpersonal skills while being self-motivated and able to motivate others?
Can you work swiftly, calmly and tidily within time frames whilst dealing with additional workshop enquires?
Are you able to produce consistent quality work from a humble inner tube replacement to a full strip down service on a dual suspension hydraulic disc bike?
Do you have a keen interest and enjoyment in mechanics and new technical innovations?
Are you comfortable conversing with customers, punctual and tidy of appearance?

Benefits

The salary is competitive and negotiable subject to experience and qualifications.
There will be potential for growth within the position along with long term prospects to develop your skills and knowledge and the chance of certification courses.
Brand led training courses.
28 days holiday per year that include bank holidays.
Pension scheme (Subject to a 3-month trial period).
We like our valued team to feel good about working with us by providing the very best staff discount scheme. (Subject to a 3-month trial period).
Working week is Tuesday to Saturday 9am – 5pm (Thursday 9am – 6pm) So you have Sunday & Monday off. At various times in the year overtime will be available. (Being retail, some flexibility is required, when closing the shop at the end of the day).

The important little things...

Staff room area with kettle, microwave, toaster, cutlery, and crockery. Staff W/C.
Tea, coffee & hot chocolate made and served by all members of staff including all managers and the business owner.

We welcome all CV’s even if recruitment is on hold. If a position is not open / vacant, this may lead to recruitment anyway or consideration for future vacancies.

Please email your CV and your covering letter to us at john@trisports.co.uk

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